- Implement a likelihood of renewal scoring system. Score each client two months prior to their renewal date and create different service playbooks for the team to follow.
- Schedule an in-person workshop ninety days prior to the renewal date to get some additional facetime and strengthen the relationship.
- Implement a grading system based on the progress you’ve made on their original goals. If the client scores a “D” or lower, assume they will be canceling and have the sales team work to replace them.
- None of the other suggestions would help this specific challenge.
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