- True – only the key stakeholders like the CEO and CMO will have a say in setting goals. Therefore only they should complete the questionnaire to get a true reflection of the company’s goals.
- True – while you can ask more members on the team informally about their goals, only the CEO, CMO, and your main point of contact should complete the formal questionnaire.
- False – it depends. If this client has over 50 employees, you should only involve the CEO, CMO, and main point of contact.
- False – have several managers from different departments complete the questionnaire. This will help you in identifying the differences and similarities in everyone’s views on company goals.
HubSpot Delivering Client Success Certification Exam Answers
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