HubSpot Client Management Certification

What are some negative signals to look out for from your client?

April 15, 2023

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A drop in tool usage
Skipping your check-in meetings
A bad attitude
All of the above

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Fill in the blank: An account manager should be continually reviewing their client’s account and performing _________ throughout the client’s lifecycle.

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Your client has expressed concern at you not meeting their digital marketing goals. They expected their sales to grow by 15% and you only achieved a growth of 10%. They’re starting to question whether inbound is the right way to go for their business and you’re unsure whether they will renew or cancel. How should you grade this client’s health?

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